9 customer satisfaction survey mistakes you’re probably making

9 customer satisfaction survey mistakes you’re probably making

Once you’ve decided to start asking your customers for feedback via a survey you really took…


By Monika Kutowska
Why your customers churn?

Why your customers churn?

What’s the biggest issue your company needs to address right now? 99% of the time we…


By Monika Kutowska
Employee Appraisal Meetings: Dos and Don’ts for Managers

Employee Appraisal Meetings: Dos and Don’ts for Managers

As a manager, you’re first of all responsible for your team and their performance. While in…


By Monika Kutowska
Get the most insight from exit interviews 

Get the most insight from exit interviews 

Once your client decides to leave, whether by not prolonging their contract at its end or…


By Monika Kutowska
Would your customers recommend you?

Would your customers recommend you?

The ultimate question. That’s right, it all sort of boils down to just one question. The long-term…


By Monika Kutowska

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